Customer Service

Dekuma is dedicated to providing reliable customer service and support every step of the way.

Sales Service

1.Personalized Consultations: We offer one-on-one consultations to understand your specific needs and recommend the most suitable machines for your operations.

2.Detailed Product Information: Our sales team provides comprehensive product information, ensuring you fully understand the features and benefits of each machine.

3.Professional and Friendly Service: Our sales team is committed to providing professional and friendly service, ensuring you feel respected and valued throughout the entire purchasing process.

4.Transparent Quoting Process: Our quotes are detailed and transparent, with no hidden costs, allowing you to plan your investment with confidence.

5.Global Sales Network: With a strong presence worldwide, our experienced sales representatives are always available to support you, wherever your business is located.

6.Quick Order Processing: We ensure swift order processing and efficient communication throughout the purchasing process to meet your project timelines.

Engineering Service

1.Custom Engineering Solutions: Our team of skilled engineers works closely with you to design custom solutions that perfectly align with your production requirements.

2.On-Site Installation Support: We provide on-site installation services to ensure your machines are set up correctly and integrated smoothly into your production line.

3.Process Optimization: Our engineering experts assist in optimizing your production process, improving efficiency, and reducing operational costs.

4.Advanced Technical Training: We offer in-depth technical training for your team, ensuring they are fully equipped to operate and maintain the machines effectively.

5.Prototyping and Testing: Before full-scale production, we provide prototyping and testing services to validate the machine’s performance with your specific materials and requirements.

6.Continuous Improvement Support: Our engineers stay involved post-installation, offering ongoing support to refine and enhance your production processes as needed.

After-Sales Service

1.Comprehensive Maintenance Programs: We offer tailored maintenance programs that help extend the lifespan of your equipment and minimize downtime.

2.Responsive Customer Support: Our after-sales team is always available to address any issues or questions, ensuring your machines continue to operate smoothly.

3.Attentive Follow-Up Service: Our after-sales team provides attentive follow-up service, ensuring that your needs are promptly addressed and every step is handled with care.

4.Remote Diagnostics and Troubleshooting: We offer advanced remote diagnostics services, allowing our technicians to quickly identify and resolve issues without needing to be on-site.

5.Sincere Customer Care: We treat every customer with sincerity, ensuring you have the best possible experience with our equipment and receive timely support and assistance.

6.Regular Check-Ins: We maintain regular contact with our customers to ensure satisfaction and provide any necessary updates or support as your needs evolve.

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Call Support Center

+86-769-22667207

Free Consultation

+86-15622909600

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